What types of facials do you offer? Do I choose what type of treatment I receive?

  • At Faced The Facial Studio, our service menu is simple: you choose either a 30 minute facial or a 50 minute facial. 
  • Once you are in the treatment room, your esthetician will analyze your skin in order to customize your treatment to your needs.  
    I understand you offer an array of modalities such as LED, microdermabrasion, etc. that may be used in my facial.  Are those included in the cost? Can I select the ones I want to have used on me?
    • All modalities are included in the flat cost of the facial. You will never be up-charged.
    • A 30 minute facial typically includes up to one modality.
    • A 50 minute facial typically includes up to two modalities.
    • While you can certainly make requests for your service to include a particular modality, your esthetician will determine what your skin needs and make a final decision on the course of treatment.
    Do you have a minimum age requirement?
    • We treat clients 13 or older.  Clients under the age of 18 years old must have a parent or guardian’s consent to be treated.  
    Can I get a facial if I am pregnant?
    • Absolutely! Our experienced estheticians will follow pregnancy-safe protocols. Please make sure to note in your Intake Form that you are pregnant.  
    What should I avoid before and after my facial?
      • Please make sure to follow the steps below:
        • Stop the use of Retin-A, Renova, Adapalene, BHAs, AHAs, or any other intensive prescribed exfoliating products 1-2 weeks prior to your appointment.  
        • If you have been on Accutane, you must wait 8 months after stopping use to receive a facial.
        • If you plan to get Botox or fillers, do so at least two weeks before your facial.
        • If you’ve had any recent facial trauma/surgery, you must wait 5 months before getting a facial.
        • Avoid steam rooms 48 hours before your appointment and 48 hours after your appointment to reduce any inflammation.  
        • If you plan to work-out before a facial, do so 2-3 hours prior to your appointment; workouts can increase the core temperature of your body which may cause the skin to be more reactive to certain treatments.
        • If you have any open wounds, contagious conditions, or cold sores, please wait until they are healed to get a facial.
        • Avoid waxing, shaving, tweezing, harsh exfoliation, excessive sun exposure, lash extensions, and abrasive tools 48-72 hours before your facial.
        • After your facial, avoid direct sun exposure, steam rooms, excessive heat, abrasive facial tools, exfoliation, active ingredients, and waxing or hair removal for 24-48 hours.  Please also follow the post-treatment advice your esthetician provides.
    Does Faced The Facial Studio offer membership programs?
    • Yes! Getting regular facials is the best way to ensure your skin always looks its best, so we offer discounted service and product rates to clients who commit to returning regularly. Read about our membership program here.

    What are the benefits of your membership program?

    • Our best price point on services:  Members who visit once monthly receive approximately 11% off services, and members who visit twice monthly receive approximately 17% off services.  
    • Discounted retail products: Members receive 10% off all in-store retail purchases so they can build their at-home skincare regimen.  
    • Hydrafacial access: members may apply their monthly membership towards the cost of a Hydrafacial
    • Special access to events
    • Priority booking

    If I have a membership, how can I book online?

    • You book the exact same way you would book a single facial service. Click “Book Now” on the website then follow the prompts.
    • Please note that at the end of your online booking, the booking service will request your credit card information.  Despite this request, you will not be charged for your service when you book.  Only a holding charge will be placed on your card.  
    • When you check out after your service, your membership voucher will be applied against the cost of your service.  The only payment due at the time of the service is any gratuity you choose to leave.
    If I have a membership, when will I be charged?  
    • You will be charged each month on the anniversary of your membership activation. 

    May I cancel my membership at any time?

    • There is a minimum 3 month commitment to the membership program.  This allows time for the results of your regular facials to become evident.  After that, you may cancel your membership any time, as long as you provide at least 15 days notice. 

    If I have a membership, may I pause my membership if I can't use it for a period of time?

    • Yes, you may pause your membership one time every twelve months for a one, two, or three month period.  You must notify the studio in writing (info@facedfacialstudio.com) at least 48 hours in advance of your next monthly membership charge in order to pause it.

    If I have a membership, may I rollover my unused voucher into the next month?

    • All membership vouchers must be used within 60 days of the monthly charge and will permanently expire after that.
    • No more than two vouchers may be on your account at any given time, unless you are a two-visit per month member, in which case you may have a maximum of four vouchers on your account at a time.  
    • In order to use an extra voucher, you may visit Faced twice in one month or apply up to two vouchers towards a Hydrafacial.
    Are there gift cards available for purchase?
    • Yes, you can purchase physical gift cards at the studio.  Electronic gift cards can be purchased online through the “Book Now” page on our website.  
    What payment methods do you accept?
      • As a cash-free business, credit cards are the only form of payment we accept for services, products, and gratuity.

     

      

    Cancellation Prior to the Day of Your Appointment

    • No problem.  If you would like to, reschedule for another time that works for you!

    Same Day Appointment Cancellation

    • If you cancel on the day of your scheduled appointment, your credit card on file will be charged 50% of the cost of your service, unless it is a 30 or 50 Minute Hydrafacial.  In that case, you will be charged a $75 cancellation fee. 

    No Show

    • If you do not show up for your appointment, your card on file will be charged 100% of your service cost. 

    Late Arrival

    • If you arrive within 5 minutes of your scheduled start time for a 30 minute facial, we will do an expedited facial.  If you arrive within 20 minutes of your 50 minute facial start time, we will do an expedited facial.  If you do not arrive within the prescribed times, we will charge the no-show rate.